Shipping and returns
SHIPPING YOUR PACKAGE
Packages are usually delivered to the courier within 18 working days after receipt of payment and approval of the graphic draft sent by our graphic department, while for deliveries of non-customized products the times indicated within the product characteristics are intended as working and useful for making the delivery to the courier.
Shipping costs include packaging and postage costs. Packaging costs are fixed, while transport costs vary according to the total weight of the shipment. We recommend that you group your items into one order. We cannot group two separate orders placed separately, and shipping costs will be applied to each of them. Your package will be sent under your own responsibility, but special attention is paid to fragile items.
The boxes are reasonably sized, and your items are well protected.
TRANSPORT AND RISK
The material always travels at the risk and peril of the Customer, even when it is returned free of charge and even if the shipment is insured, it being agreed that each shipment is carried out on a specific assignment and on behalf of the Customer. It is therefore the responsibility of the Customer to carry out the necessary qualitative and quantitative checks on the goods at the time of acceptance, reporting any anomaly in writing on the delivery documents and having the carrier countersign them, in order to allow P&F Packaging & Food srl to exercise the right of recourse.
If this is not possible, the Ordering Party is obliged to accept the goods subject to subsequent verification of quality and quantity.
P&F Packaging & Food srl reserves the right to choose the carrier without this constituting an exception to the provisions of the previous paragraph. In any case, compensation for damages or indemnities of various kinds for failure to comply with the delivery deadline are excluded.
G. PACKAGING
Together with the products, their containers and packaging materials are also considered to be sold outright, at the price and conditions in force at the time of shipment. The collection and disposal of empty containers and/or semi-finished products are, at every stage, the responsibility of the user of the product (Presidential Decree no. 915/1982).